Frequently Asked Questions

By October 21, 2019Uncategorized

Are there questions that arise at the oddest moment? Do you forget to ask them when you’re at Horizon House? We do our best to answer some of your questions below!

 

Where am I on the list?
Future residents often ask where they are on “the list.” The waitlist is a fluid item. The date your application was submitted is the date that will determine your position for an available apartment. We have more than 300 people on our waitlist but only about a third of those are actively looking for an apartment, meaning they are ready to move within the next two years. Once you are on the actively looking list, you will be contacted as apartments that fit your criteria become available. You are not up against everyone on the list as some people are looking for smaller or larger apartments, higher or lower floors, or have a different entrance fee price point. It is possible to be on multiple apartment lists at one time. Each apartment generates its own list of those actively looking whose criteria it meets. The list is based on the date the application was received. For example: an available apartment might fit ten people’s criteria and you could be number ten on the list. We will go down each list until someone accepts the apartment. A new list is created for every apartment that becomes available, so if you are offered and decline an apartment it does not have a negative impact on your placement. If you are unsure how this process works, contact your marketing rep for further details.

Can I come to all the events?
Throughout the year, the marketing team holds several events specifically for those on our Future Resident List. Oftentimes we have limited space and therefore have a set number of guests we can accommodate. Know that priority is given to those that have not attended the topic of the event before. Because of this, we recommend you RSVP as soon as possible as these events fill up quickly. Please keep in mind if you do not RSVP, we cannot accommodate additional guests. always available to answer specific questions you have on any topic or connect you with a person that can answer in more detail.

How long will it be until I can move in?
Apartments are made available to us upon the passing of a resident or a resident’s move to our Supported Living neighborhood. Unfortunately, we have no idea which apartment will be made available or when an apartment will open. Valerie and Christian can generally advise if your desired apartment is in high demand and/or make recommendations to expand the list of apartment options you are exploring.

How long do I have to decide if I want an apartment that is offered to me?
Once an apartment becomes available to Marketing for a new resident, we have a two week period to find a new resident for the apartment before the renovation process begins. Once we have contacted you and offered you an apartment, you will have 24 hours to decide to move forward. In some situations, we may be able to allow 48 hours, but it is on a case-by-case basis. We understand this is quick. We encourage you to look at as many apartments as possible while you are on the waitlist to determine which apartments are going to work best for you, which will hopefully help prepare you for a quick decision.

Can I be denied residency?
Your application was approved upon submission based on your disclosed financial information. As with anything, circumstances can change. When the time comes to actively look at apartments, you may be asked to submit updated financials. If your financial situation has changed significantly, your desired apartment at the time of the application may no longer be available to you. This is a case-by-case basis. Please speak with your marketing rep if you have specific questions.

Horizon House follows Fair Housing Laws that state we cannot discriminate against a person with a disability. The law defines a person with a disability as “a person who has a physical or mental impairment that substantially limits one or more major life activities (“major life activity” means those activities that are of central importance to the daily life, such as seeing, hearing, walking, breathing, performing manual tasks, caring for one’s self, leaning and speaking).

How do I know if my long-term care insurance policy is accepted at Horizon House?
Horizon House should be accepted by most long-term care insurance policies, as we are a licensed Continuing Care Retirement Community (CCRC) in the State of Washington. However, each policy has nuances. Horizon House has a partnership with a long-term care broker who can review your policy. If you are interested in having your policy reviewed, please contact Christian or Valerie by calling 206-382-3100.

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